Refunds and Returns Policy for www.mweapishoririce.com
Last Updated: January 8th, 2024
At Mwea Pishori Rice, we value your satisfaction and aim to provide a transparent and fair refund and returns process. Please read the following policy carefully to understand your rights and responsibilities.
1. Returns Eligibility:
We accept returns within 2 days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. Initiating a Return:
To initiate a return, please email our customer support at ke@mweapishoririce.com. Include your order number, reason for return, and any supporting documentation. Our team will guide you through the process.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund Process:
Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days using the original payment method.
5. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at ke@mweapishoririce.com. Include photos and a detailed description of the issue, and we will arrange for a replacement or refund.
6. Non-Refundable Items:
Gift cards and promotional items are non-refundable.
7. Contact Information:
For any questions or concerns regarding our refund and returns policy, please contact us at:
Mwea Pishori Rice
Email: ke@mweapishoririce.com
Address: Mwea Town, Wanguru-Kirinyaga County
8. Fair and User-Friendly Policy:
Our goal is to provide a fair and user-friendly policy that ensures your satisfaction while protecting our business interests. We appreciate your understanding and cooperation in adhering to these guidelines.
Thank you for choosing Mwea Pishori Rice. We appreciate your trust and are dedicated to offering the best possible service.